Dechert LLP along with Weil, Gotshal and Manges LLP advised on the sale of Chatmeter to Alchemer.

Dechert recently advised Alchemer, a global leader in customer experience and feedback technology, on the acquisition of Chatmeter, the leading AI-powered customer intelligence platform for multi-location businesses.

The acquisition expands Alchemer’s CX platform by combining direct feedback with indirect feedback. This enables organizations to capture, connect, and act on every type of customer signal, identify patterns across the customer journey, and take faster, more confident action.

The core Dechert team advising Alchemer included Corporate Partner Jonathan R. Stott, global Finance Partner Soo-ah Nah, Corporate Partners Ken Young and Stephanie L. Haas, and Corporate Associate Nick Pullen.

Weil, Gotshal and Manges LLP advised PSG Equity and its portfolio company Chatmeter, the leading AI-powered customer intelligence platform for multi-location businesses, in the sale of Chatmeter to Alchemer, a global leader in customer experience and feedback technology and portfolio company of KKR.

The Weil team was led by Private Equity Partner David Gail and includes Private Equity Associates Spencer Finney, Lauren Broidy and Parker Lawter; U.S. Privacy & Cybersecurity Head Olivia Greer; Technology & IP Transactions Partner Max Scott and Associate Amy Montoya; Tax Partner Hillel Jacobson and Associate Josh Schonfeld; Executive Compensation & Benefits Partner Jennifer Britz, Counsel Nicole Tark and Associate Emily Warren; Antitrust Counsel Carla Hine and Dan Nobil; and Employment Partner Peter Mee and Associate Paige Mickel.